Herefordshire based Whitbourne Mugworks, nowadays just known as Mugworks, specialise in the supply of designed hand printed promotional mugs usually in low quantities to clubs, organisations, attractions, businesses, societies and retailers who want their own product but don’t want to order in large numbers. We also supply key rings, fridge magnets, money banks, coasters and mouse mats. We supply products ...
Our core product is the white Wycombe Rhino Coated mug, which you can see in the majority of the pictures on the site. Commonly known as a "Durham" shape our standard mug is a robust earthenware product, commonly found in many sporting club shops, in the workplace and around the home. It is the standard mug used for promotional products and used as a "Club Mug" in almost every sport or social organisation.
While the standard mug is and always has been “dishwasher safe” (in other words, pretty good in the dishwasher but not guaranteed dishwasher proof) we have recently introduced a further option of the guaranteed dishwasher proof Duraglaze White mugs with a 50p supplement per mug.
These are very similar to our standard Durham shape but with a slightly bigger more C shaped handle and 2-3mm taller. But to all intents and purposes are a direct twin of our standard mug
Within the Duraglaze range we can also offer “Duraglaze Two Tone” mugs with a coloured inner and handle at £1-00 supplement on top of the standard price – with a choice of 12 colours in the range. .... and within that two tone range we can also supply "Rim and Handle" style for customers who like two tone but want a more subtle approach.
Red, Antique Pink, Orange, Bordeaux Red (aka Burgundy), Cobalt Blue (aka Midnight Blue), Cambridge Blue
Golden Yellow, Bright Yellow, Light Green, Green (aka Forest Green), Black, Light Blue
We also occasionally supply Porcelain mugs (see picture below) for customers who are looking for slightly different product.
The Jubbly Jock Series Porcelain Mug
Always ask for whatever you want either by email
or by telephone where we are happy to chat ......
Telephone us on 01886 821198
While one of our selling points is our ability to supply low numbers, often at short notice, we are just as happy with larger runs.
Orders for 12 mugs are not uncommon but neither are orders for 200-1500 mugs. It may be the Premier League Football Club that orders 12 and the Junior Rugby Club based in a small village who requires 200. Just let us know what you need.
Our prices reflect economy of scale but possibly not in the way you might think. While a larger number of mugs has a minor impact on the time it takes to make each unit, the real impact on cost is delivery. It costs us as much to deliver 6 mugs as it does to send 60. Over sixty the delivery price increases on weight so our discounting for numbers is more about our inclusive delivery costs as it is about making of the products.
The other impact is the design and setting up time for any job which is the same for 10 as it is for 1,000. Once again, we don't charge separately for this but include it in the unit price .... so normally a very small run (under 12) has a greater unit price than a larger quantity.
Nevertheless, we believe we offer some of the best value for money personalised products around on a like for like basis and can match any other mug supplier for service, quality and price on small quanities (and "small" is under 1,000 units).
Our normal delivery time from confirmation of order is less than a week. But we are flexible – it’s one of our strengths.
If you are really, really in a rush, we can turn things around in 24 hours as long as we don't have to let other customers down by doing so. But some customers want to specify a particular day for delivery. As long as it's a weekday, we can accomodate that ... even if it's some weeks ahead.
The classic story on how quickly we can react is an FA Cup commemorative mug where a non-league team won a tie on a Tuesday night to go through for a home tie against a much bigger Club on the Saturday. They wanted a souvenir mug for the occasion (but being superstitious hadn't set up anything before winning the Tuesday fixture) and from scratch, we had them in their shop and ticket office by the Wednesday night in time to sell the mugs with match tickets on the Thursday morning. That took a special effort, and it was reasonably local, (normally we need to add 24 hours for the courier delivery too), .... but it can be achieved.
We didn't even have time to photograph the mugs featured in the above story but good examples of our FA Cup specials are pictured.
But we also have a little slogan on our office wall (one of those motivational pictures) - "Better right than rushed" - so in reality in normal circumstances we ask for 7 - 10 notice before you require delivery.
Our current contractor for delivery is UK Mail who have recently merged with DHL. They deliver on UK Mainland (excluding North of Scotland) on a next day basis and while we can time our day of delivery, we can't set a time because the drivers only plan their routes first thing in the morning when they know what delivery or collections they have. With the DHL involvement they do email/text you with an on the day delivery warning, normally with a window of about an hour.
Our courier collects from us at around lunchtime (we target 1pm) but this can vary, so once again we need time to get a rush order ready by noon.
This little section lays out a few other things we can do for customers
We charge an extra £1 (that's all) for each change within an order which just about covers our cost for a new screen and a few pence for the operational time it takes.
And that is the key. We basically do whatever you want. Our attitude is that it's YOUR mug and within the constraints of the print area, (and legality) will put whatever you want on the mug . Of course we will advise and help because, seeing mugs every day, we know what works and what sometimes doesn't - particularly as sometimes a design in the round will look very different than when on a flat screen or a piece of paper.
But if you want green spots on a purple background (which actually does look quite good) then we will produce it. We sometimes produce a mug we personally hate - but it's your mug, not ours. And our taste won't be the same as other people.
But as a rule of thumb ...
Finally - the real extra we can offer is ourselves. We like to think we offer great personal service, that we don't let people down, that we do what we say we are going to do, on time and with a smile. :-)
The Beatles range of mugs
...... like coasters, key rings, fridge magnets and mouse mats.
We can cater for everyone - our minimum quantity is one though unit price on small order are a bit more expensive.
Normally what we regard as a commercial customer will be a minimum of 12, but generally 36.
Our site is full of information - we want to tell you every detail about our business – so why not visit the rest of our site where we let you know what we’re up to from our processes of manufacture to our delivery operation and what our happy customers are saying about us in the "Kind Words" section.
Or why not take a look at our Gallery where we display over 1,000 of the fantastic mugs we’ve been asked to create.
Contact us today: 01886 821198 or use the form below: