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Delivery, Packaging & Payment

Delivery

 

All UK mainland delivery (excluding below) are INCLUDED in the prices we quote

 

 
 
Our main courier company is UK Mail which we find very reliable with minimal damage in transit. However, UK Mail appear to have been taken over by DHL so we are a little unsure about our future deliveries through this supplier.  We occasionally use Parcelforce as well as Postal delivery on small packages.
 
We also will use our van to deliver larger quantities direct.
 
Delivery to Northern Ireland, Channel Isles, Isle of Wight, Isle of Man and Scottish Islands costs considerably more than UK mainland deliveries, and has to be added as an extra.  This also applies to the north of Scotland, an area based on postcodes PH, IV & HS but may include other areas. Basically draw a line on the map just north of Glasgow across to Perth and then Dundee - and everything north of that line is expensive to deliver.
 
We're happy to provide a quote via our Contact Form
 
BrisDoc
We often priovide promotional mugs for business's

Delivery outside the U.K. 

 

Delivery to Republic of Ireland, France, Belgium, Netherlands, Denmark & Germany is based on £35-00 for 15 kilo's (a box of 36 mugs) then an added sum per kilo depending on the destination.  
 
Once again we are happy to provide a quote via our Contact Form
 

Contact Us for more information.

 

Urgent Orders

Our courier collection is made at around lunchtime each day (between 12 and 2) to collect products made the previous day plus anything that has been completed in the morning.

 

We pride ourselves that we can act quickly for customers - and when necessary can make a short order (up to 36 mugs) in about 2-3 hours.

 

Customers that require such an order for delivery the next day need to call us between 8am and 9am.

 

Monkey TV

 

While we can’t always promise to drop everything to satisfy the request, as long as we don’t have to let others down we will do our best to fulfill the requirement.

Packaging

With our mugs we mainly re-use the packaging that the mugs arrive in.  They are specially made boxes of 36 packed tightly so that the mugs don't rattle around and get broken.  The mugs have travelled half way around the world in these boxes and breakages are rare.

 

 

In addition we have six-box and four-box "small" packages in which we can make up either small orders or multiples in addition to the 36/72/108 etc.

 

                                

 

We also will often send a half box of 18 and also deliver a smaller box of 24.   

 

The one area we have an issue with packaging is our Bone China mugs which are delicate. However, our new supplier of bone china has improved the packaging (it was ironic that our most expensive product had the least best presentation and packaging) and we continue to search for for continued improvement. 

 

 

 

 

Payment

We ask our customers for prompt payment of our invoices where we agree payment by invoice after delivery – though normally with first time customers we will send a Pro-forma invoice by email when the design is agreed and the order is confirmed. We won't hold up an order before payment arrives but we do like to know it's on it's way or paid through internet banking, BACS or Faster-Payment.

 

We are typical of many small businesses where cashflow is important. So please respect the service we try to offer and where appropriate, ensure that the accounts department respect our terms.

 

 

 

Just to brighten up the page - a picture of our Milton Keynes Money Mugs. But we'd rather you paid with Sterling.

how to order - Mugs Free Delivery

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Kind Words

We have used Whitbourne Mugworks several times now, and Keith never fails to impress. He provides a range of merchandise for our club shop - www.shop.harlowtownfootballclub.co.uk - and the service, quality and price keep us coming back again...

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